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Questions? Please read the Frequenty Asked Questions. If you have other questions, comments, concerns or feedback, please feel free to get in touch with us Monday - Friday, 9AM to 5PM Pacific Standard Time.
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Return / Exchange PolicyItems purchased from ZoLi Retailer (online or storefront)Items purchased through ZoLi retailer must be returned/exchanged through that retailer and be subject to their return/exchange policy.Items purchased directly from ZoLiItems purchased from zolibaby.com can be returned within 30 days of delivery as long as they are in new, unused condition with original packaging. All returned pieces will be examined and items that do not meet our return qualification will be sent back at customer's cost. Please allow 2 - 4 weeks for all returns/exchanges to be processed.If an item is damaged during shipping, please notify us within 48 hours at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 888.321.ZOLI. ZoLi will bear the cost of repairing or replacing the product and shipping the item back to you. Repair or replacement of the defective item is subject to verification of the malfunction or defect. NOTE: The warrantor expressly disclaims liability for incidental, consequential, or special damages of any nature. This warranty does not cover 1) a defect that has been caused by repair or modification by any person other than a ZoLi technician; 2) a defect caused by negligence, accident, or misuse of the product; 3) damage resulting from improper operation. A Return Merchandise Authorization (RMA) number and a copy of the receipt must accompany all products sent back for return/exchange. To obtain a RMA number, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 888.321.ZOLI (9654) with proof of purchase and reason for return/exchange. Items should be returned to: ZoLi Customer Service Note: We strongly recommend shipping via UPS, FedEx, or Insured USPS so you can track and insure your package. We cannot be responsible for items lost or damaged in the mail.
Shipping & HandlingWe make every effort to ship your order out the next business day; however, it may take up to 48 hours to process your order. All ground shipments will take between 7 - 10 days to receive. If you wish to receive products sooner, please select an expedited shipping option.
Shipping charges are calculated based on weight and destination of each order. |
